This MS Excel tool can help your organisation harness the TouCAn.NPS©️ dashboard to turn raw consumer feedback into clear, actionable business intelligence. This user-friendly Excel-based tool consolidates data from surveys, interviews, and feedback forms, instantly transforming it into intuitive visual dashboards that reveal the metrics that matter most. With interactive controls that let you “slice and dice” results, you can diagnose operational issues, track KPIs, explore forecast scenarios, and identify target markets with precision. Critically, the system delivers a reliable Net Promoter Score (NPS), providing a direct measure of customer satisfaction and loyalty—key indicators of repeat visitation and word-of-mouth growth in the tourism sector. The result is a practical decision-support tool that strengthens strategic planning, improves service quality, and enhances your competitive position.

Play the video to see how this dash-board works.

Through data gathered post activity from clients (through on line, interview or forms approaches), the data is crunched through pivot tables to provide ready analysis of a range of indicators. There are 2 types of dash-board available. In the video information is presented on your companies performance through the following:

• Net Promoter Scores
• Satisfaction Scores
• Demographic Histogram
• Channels to Market
• Experience Preferences by Activity safety

These metrics can provide analysis by:

• Gender
• Age
• Region of Origin
• Occupation of client
• Date/Time (in either years, quarters or months)

This is a very powerful information tool, which is incredibly easy to set up and straightforward to understand.

Obviously the file provided is for international visitors but bespoke solutions offering local data inputs is simple to implement.